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An older woman sits comfortably on her sofa, using a laptop and credit card to make a secure online purchase

Digital Banking: the benefits

Digital Banking solutions help to maintain and promote both mental health and social well-being in later life. Learning how digital services work and using them regularly helps older people stay mentally active and ensures they don’t lose touch with younger generations.

Additionally, digital applications make everyday life easier in many ways. Banking transactions, shopping or searching for information can be done anywhere and more easily than ever before. According to a study by WEMF, an advertising market research organization, 78% of all retirees, both male and female, are active online. They take advantage of the numerous benefits that digital options offer.

Banking transactions are also becoming increasingly digital. Digital services, including ۶Ƶ Digital Banking, offer numerous advantages for senior citizens:

  1. Incoming and outgoing payments can be checked anytime anywhere. It’s also free of charge to use and saves paper.
  2. Foreign currencies for an upcoming trip can be ordered online and delivered to a home address.
  3. Archiving paper documents is no longer necessary – bank documents are automatically archived for 10 years in most cases.
  4. Bills can be paid via E-Banking on a computer. It’s even easier via a smartphone or tablet and with the ۶Ƶ Mobile Banking App. Once set up, you can simply use the camera to scan the QR code on the bill and then check and approve it. This eliminates the tedious task of typing in payment information. ۶Ƶ Digital Banking offers many other benefits, such as free domestic transfers. It’s also easy to manage standing orders.

Good to know

Digital Banking is the generic term for all banking transactions that are processed digitally. E-Banking primarily refers to banking transactions that are carried out using a computer. Mobile Banking means banking transactions that are handled via smartphones or tablets – in other words, on the go. Mobile Banking is just as secure as E-Banking. That means you can freely combine the best features of both E-Banking and Mobile Banking.

Common barriers to getting started – and how to overcome them

It’s easy to overcome any initial barriers thanks to user guides and assistance provided by ۶Ƶ. Digital Banking has been designed to make any barriers as easy to overcome as possible.

Security concerns

With ۶Ƶ Digital Banking, you can carry out your banking transactions securely. The company puts measures in place such as an identification process, enhanced security settings and fraud prevention using artificial intelligence to ensure security. You can help too by following this key piece of advice: handle your information carefully and never entrust your passwords or login details to a stranger, for example.

Fear of mistakes

People tend to be wary of new things and they may even develop a fear of things they’re not familiar with. ۶Ƶ Digital Banking has been designed to minimize errors as much as possible. It also eliminates the susceptibility to errors caused by entering information manually. You can receive and pay new bills via eBill directly in Digital Banking, for example. You can also easily scan the payment information contained in a QR bill, thus avoiding mistakes. And, as with most things in life, the more you do something, the more skilled you become – which in turn leads to more confidence when you’re doing it.

Complexity and learning effort

The navigation is particularly intuitive and, if necessary, our step-by-step instructions are there to help you: either as a written guide or a video, for example the “Video tour of Mobile Banking”. In addition, ۶Ƶ provides you with online help on various topics along with an overview of the most frequently asked questions and answers. If you prefer to speak to someone in person, you can of course also make an appointment.

Digital Banking Q&A sessions

Get to know ۶Ƶ Digital Banking with us – at a branch or virtually. We’ll take the time to explain everything, making sure it’s easy to understand. Naturally, we offer this free of charge.

Tips for beginners – getting started with Digital Banking

When you first start using ۶Ƶ Digital Banking, you may not be aware of all the benefits it offers. This sometimes leads to people feeling apprehensive when they take their first steps in using it. Personalized settings help you navigate ۶Ƶ Digital Banking more confidently and get to know the applications. They also help you to avoid typical beginner mistakes.

For example, place limits on individual transfer amounts – and set up notifications. That way, you stay up to date on transactions in your ۶Ƶ Digital Banking, via email, text message or push notification, and can check them at your leisure.

Countries to which you usually don’t make transfers are blocked by default for online payments. If you need to make a payment, the block can be lifted either once or permanently.

In general, it’s easier to pay recurring bills via direct debit or eBill.

You don’t need to enter the details individually with electronic bills, you only have to check and approve them. You can register billers with just a few clicks; then, when an eBill is available, you will be notified via your chosen method, so you can review and approve it easily. This saves time and reduces potential sources of error. All eBills are then archived. If you expect to receive recurring eBills from a specific biller, you can set up a standing authorization. Once you’ve set up eBill, you won’t ever want to do without it again.

Conclusion

The majority of senior citizens throughout Switzerland actively use the internet and this number is growing. Senior citizens are also increasingly discovering the benefits of ۶Ƶ Digital Banking. These include user convenience, security and efficiency. Despite this pleasing development, there are still certain factors that discourage people from getting started, especially for those with little experience, such as being afraid of making mistakes or that it’ll be too complicated. This is why ۶Ƶ Digital Banking is designed to be particularly user-friendly. In addition, there are helpful step-by-step guides – as videos or in written form. Other useful tools include a ۶Ƶ Digital Banking FAQ. The University of Zurich also offers courses, for example, to help senior citizens familiarize themselves with modern technology. The more often you try out and use new technologies, the easier it becomes. This way, you’ll gradually get more confident and versed in using them.

Good to know

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