If a payment cannot be credited to the beneficiary’s account, the amount will be returned to the sender. The reason for this is given as “Beneficiary details inexact”. There can be various reasons for this, for example:

  • The account does not exist.
  • The account has been closed.
  • The beneficiary’s name is incorrect.

What you can do:

  1. First, check if all payment details have been entered correctly.

    • Details are not correct:Enter a new payment order with the correct data.
    • Details are correct:Contact the beneficiary to clarify the problem.