Despite our commitment, we may not always be able to fulfill your expectations as a (potential) client. Please get in touch so we can address your concerns and find a solution. Making a complaint is free of charge.

There are three ways you can submit a complaint:

With a complaint form

Directly to your client advisor or their supervisor – orally or in writing

With a letter of complaint to management

If you choose to submit a complaint to management, please include the following:

  • Contact details
  • Position (e.g. account holder, client representative, lawyer)
  • Relevant account number
  • Description of the complaint
  • Copies of relevant documents
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Send your complaint to:

ÃÛ¶¹ÊÓƵ Switzerland AG
Management / Quality Feedback
Postfach
8098 Zurich

Upon receiving your complaint, we will contact you within four working days. Thank you for your understanding.

Submit a complaint

Swiss Banking Ombudsman

If no mutually agreeable solution can be found, you can apply to the Swiss Banking Ombudsman, a free and impartial information- and mediation service.
Generally, the Ombudsman only gets involved after the client has made a complaint in writing to the bank and the bank has had the opportunity to respond.

Swiss Banking Ombudsman
Bahnhofplatz 9 Postfach
8021 Zurich

Of course, you are free to choose legal action at any time.