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You want to switch from an individual account to a Banking package (only companies domiciled in Switzerland are allowed to do so)

... and you have an Online Banking access with a sole signatory right:

• You can easily switch to a Banking backage via Online Banking: .

If you should not see this function, please open your Online Banking and go to “Accounts and cards” to “Corporate Client package” and click on “Activate now.” Afterwards, please select the desired Banking package “Startup Easy” or “Business Easy.”

... and you do not have an Online Banking access with a sole signatory right:

• Please contact us by telephone at +41 800 881 188, or you can send us a letter with your request to the following address:
  
  �۶���Ƶ Switzerland AG
  SABS
  8070 Zurich

Please note that the written request must be signed by an authorized signatory person and the affected relationship must be mentioned.

You want to switch from a Banking package to an individual account:

• Please contact us by telephone at +41 800 881 188, or you can send us a letter with your request to the following address:
  
  �۶���Ƶ Switzerland AG
  SABS
  8070 Zurich
  

Please note that the written request must be signed by an authorized signatory person and the affected relationship must be mentioned.

You already have a Banking package and an Online Banking access:

• You can easily open another subaccount via Online Banking: .

If you should not see this function, please open your Online Banking and go to “Accounts and cards” and click on “Package overview.” There, click next to “Business account” on “+Add” to open another subaccount.

Please note: A maximum of three accounts (two within Startup Easy package) can be opened via Online Banking. If you need more than three accounts (two within Startup Easy package), the procedure is the same as if you had no Online & Mobile Banking or Banking package.

You do not have a Banking package or you do not have an Online Banking access:

• Please contact us by telephone at +41 800 881 188. Alternatively, you can also contact your client advisor directly. Contact details can be found on your account statement.
  

A signatory person from your company already has an Online & Mobile Banking access:

• You can easily request Online & Mobile Banking for an additional person via Online Banking: .

If you should not see this function, this person can open the Online Banking and go to “Products and Services.” Then, click under the subcategory “User rights” on “Add new signatories.” You can now click on “New request” in the upper right-hand corner and then enter the personal details of the person being allowed to have an Online & Mobile Banking access in the future.

No signatory person from your company has an Online & Mobile Banking access:

• Please contact us by telephone at +41 800 881 188. Alternatively, you can also contact your client advisor directly. Contact details can be found on your account statement.

A signatory person from your company already has an Online & Mobile Banking access:

• You can easily request e-documents via Online Banking:

If you should not see this function, please open your Online Banking and go to “Products and services.” Then, click under the subcategory “User rights” on “Add new signatories.” You can now click on “New request” in the upper right-hand corner and then enter the personal details of the person being allowed to receive e-documents in the future. In step 3, “Define rights,” please select “None” under the category “Signatory power.” Then select the desired right under “Online Banking access” and, finally, “Yes” under “Does the new user need access to electronic documents?.”

No signatory person from your company has an Online & Mobile Banking access:

• Please contact us by telephone at +41 800 881 188. We will then be happy to send you the appropriate documents by mail.

I need a bank confirmation
... without an official signature from Credit Suisse

• Please go to “Accounts and cards” in your Online Banking and under “Accounts” click the account for which you need the details. Then click “Account details” and finally “Print PDF.” There is no charge for creating the PDF.
  

… with an official signature from Credit Suisse (e.g., business-related bank confirmation)

• Please contact us at +41 800 888 874 by phone or alternatively contact your client advisor directly. Contact details can be found on your account statement. Please note that ordering a simple bank confirmation costs CHF 75.00.

... for my auditors

• Please send by mail a written request to your client advisor to receive a bank confirmation for your auditors. Please note that ordering a confirmation of the business relationship costs CHF 300.00. If you do not know your client advisor’s mailing address, you can send the letter to the address below:

�۶���Ƶ Switzerland AG
SABS
8070 Zurich

Please note that the written request must be signed by an authorized signatory person and the affected relationship must be mentioned.

You already have an Online & Mobile Banking access:

• You can enter the desired changes directly via Online Banking: .

If you should not see this function, you can open your Online Banking, select “Accounts and cards” and then under “Cards” click on “Debit cards.” You will now see a series of options, including “Manage travel settings” and “Manage card limits.”

If you do not see the subcategory “Debit cards” under “Accounts and cards,” please contact us at +41 800 881 188 so that we can assign the relevant rights to you and make the changes that you require.

You do not have an Online & Mobile Banking access:

• Please contact us by telephone at +41 800 881 188. We will then be happy to contact you as soon as possible.
  

Please note that the maximum monthly and daily limit that you can request by telephone is CHF 15,000.00. For a monthly limit of CHF 15,000.00 to CHF 100,000.00 (the maximum monthly limit), we will always need to send you a written application form. The daily limit cannot be set higher than CHF 15,000.00. If you would like to withdraw more than CHF 15,000.00, you can do so at the counter of a Credit Suisse branch.

If you know the PIN and want to change it:

you can change an existing PIN at a Credit Suisse ATM.

If you have forgotten your PIN:

• Please contact us by telephone at +41 800 881 188. Alternatively, you can also contact your client advisor directly. Contact details can be found on your account statement.
  

You already have an Online & Mobile Banking access:

• You can easily order a replacement card via Online Banking:

If you should not see this function, you can open your Online Banking, select “Accounts and cards” and then under “Cards” click on “Debit cards.” You will now see a series of options, including “Replace card.”

If you do not see the subcategory “Debit cards” under “Accounts and cards,” please contact us at +41 800 881 188 so that we can assign the relevant right to you and order the replacement card.

You do not have an Online & Mobile Banking access:

• Please contact us by telephone at +41 800 881 188. Alternatively, you can also contact your client advisor directly.

Please note that a fee of CHF 20.00 applies when ordering a replacement card.

I would like to change my credit card limit

… and my company has been operating for longer than three years:

• Please send Swisscard or your client advisor the annual financial statements for the last two years. Swisscard will then carry out a new credit check. The new credit card limit will then be communicated to you by mail.
  

... and my company has not been operating for longer than three years:

In this case, we are unable to offer you a higher credit limit. However, there are the following two alternatives:

Advance payment: You can make an advance payment into your Swisscard account (which is shown on the credit card statement or in your Swisscard user portal).

Bank guarantee: You can block 120% of the desired limit on an account by us to get increase your credit card limit. Please contact us by telephone at +41 800 888 874. Alternatively, you can also contact your client advisor directly. We will then be happy to send you the appropriate documents by mail.

Your company is registered in the Commercial Register:

The bank only can make changes to company names based on the entry published in the Commercial Register.
After the change in the Commercial Register has been made, please contact your client advisor (in writing or by phone) so we can make the changes. Contact details can be found on your account statement.

Your company is not registered in the Commercial Register:

• Please send by mail a written request to your client advisor to change the company’s name. If you do not know your client advisor’s mailing address, you can send the letter to the address below:
  
  �۶���Ƶ Switzerland AG
  SABS
  8070 Zurich
  

Please note that the written request must be signed by an authorized signatory person and the affected relationship must be mentioned.

Your company is registered in the Commercial Register:

The bank only can make changes to addresses based on the entry published in the Commercial Register. After the change has been made in the Commercial Register, please contact your client advisor (in writing or by phone) so we can make the changes. Contact details can be found on your account statement.

Your company is not registered in the Commercial Register:

• Please send by mail a written request to your client advisor to change the appropriate address.

If you do not know your client advisor’s mailing address, you can send the letter to the address below:

�۶���Ƶ Switzerland AG
SABS
8070 Zurich

Please note that the written request must be signed by an authorized signatory person and the affected relationship must be mentioned.

A signatory person from your company already has an Online & Mobile Banking access:

… and you would like to grant access rights to another person:

• You can easily grant access rights to another person via Online Banking: .

If you should not see this function, please open your Online Banking and go to “Products and Services.” Then, click under the subcategory “User rights” on “Add new signatories.” Afterwards, click on “New request” in the upper right-hand corner and then enter the personal details of the person who will receive an access right.

... and you would like to modify an existing right:

• Please contact us by telephone at +41 800 881 188. Alternatively, you can also contact your client advisor directly. Contact details can be found on your account statement.
  

No signatory person from your company has an Online & Mobile Banking access:

• Please contact us by telephone at +41 800 888 874. We will then be happy to send you the appropriate documents by mail.

You would like to purchase securities

... and you already have a safekeeping account and an Online & Mobile Banking access:

• You can place your order directly via Online Banking: .

If you should not see this function, please open your Online Banking and go to “Securities” under “Save and Invest” to place your purchase order.

... and you do not have a safekeeping account and/or have not an Online & Mobile Banking access:

• Please contact your relationship manager by email or telephone. Contact details can be found on your account statement.
  

You would like to sell securities

... and you already have an Online & Mobile Banking access:

• You can sell your securities directly via Online Banking: .

If you should not see this function, please open your Online Banking and go to “Securities” under “Save and Invest.”

... and you do not have an Online & Mobile Banking access or your securities are blocked:

• Please contact your relationship manager by email or telephone. Contact details can be found on your account statement.
  

You are an existing Credit Suisse client and you already have an Online & Mobile Banking access:

• You can easily request a leasing via Online Banking: .

If you should not see this function, you can open your Online Banking and click under “Financing” on “Request leasing.”

You are an existing Credit Suisse client and are not registered for Online & Mobile Banking:

• Please contact your relationship manager by email or telephone. Contact details can be found on your account statement.
  

Please note that in all cases we require your company’s financial statements for the last three consecutive years, as well as an offer for the lease asset, in order to review your leasing request.

The requirements depend on the asset to be leased. An overview is available under bank for entrepreneurs.