How to check which account is your ÃÛ¶¹ÊÓÆµ TWINT credit account:

  1. Log in to the ÃÛ¶¹ÊÓÆµ TWINT App
  2. Open the menu in the top-right corner of the screen and choose Settings
  3. Choose Manage credit account

You will see the connected account. Please check that account for the payment.

If you still cannot find the payment, you can submit a complaint. We will then investigate the transaction and try to help you find a resolution. To avoid delay, please do not report the same case more than once.

We will review your case and contact you.

Your registered TWINT mobile number
  • United States (+1)
  • Antigua & Barbuda (+1)
  • Anguilla (+1)
  • American Samoa (+1)
  • Barbados (+1)
  • Bermuda (+1)
  • Bahamas (+1)
  • Canada (+1)
  • Dominica (+1)
  • Dominican Republic (+1)
  • Grenada (+1)
  • Guam (+1)
  • Jamaica (+1)
  • St. Kitts & Nevis (+1)
  • Cayman Islands (+1)
  • St. Lucia (+1)
  • Northern Mariana Islands (+1)
  • Montserrat (+1)
  • Puerto Rico (+1)
  • Sint Maarten (+1)
  • Turks & Caicos Islands (+1)
  • Trinidad & Tobago (+1)
  • St. Vincent & Grenadines (+1)
  • British Virgin Islands (+1)
  • U.S. Virgin Islands (+1)
  • Russia (+7)
  • Kazakhstan (+7)
  • Egypt (+20)
  • South Africa (+27)
  • Greece (+30)
  • Netherlands (+31)
  • Belgium (+32)
  • France (+33)
  • Spain (+34)
  • Hungary (+36)
  • Italy (+39)
  • Vatican City (+39)
  • Romania (+40)
  • Switzerland (+41)
  • Austria (+43)
  • United Kingdom (+44)
  • Guernsey (+44)
  • Isle of Man (+44)
  • Jersey (+44)
  • Denmark (+45)
  • Sweden (+46)
  • Norway (+47)
  • Svalbard & Jan Mayen (+47)
  • Poland (+48)
  • Germany (+49)
  • Peru (+51)
  • Mexico (+52)
  • Cuba (+53)
  • Argentina (+54)
  • Brazil (+55)
  • Chile (+56)
  • Colombia (+57)
  • Venezuela (+58)
  • Malaysia (+60)
  • Australia (+61)
  • Cocos (Keeling) Islands (+61)
  • Christmas Island (+61)
  • Indonesia (+62)
  • Philippines (+63)
  • New Zealand (+64)
  • Singapore (+65)
  • Thailand (+66)
  • Japan (+81)
  • South Korea (+82)
  • Vietnam (+84)
  • China (+86)
  • Turkey (+90)
  • India (+91)
  • Pakistan (+92)
  • Afghanistan (+93)
  • Sri Lanka (+94)
  • Myanmar (Burma) (+95)
  • Iran (+98)
  • South Sudan (+211)
  • Morocco (+212)
  • Western Sahara (+212)
  • Algeria (+213)
  • Tunisia (+216)
  • Libya (+218)
  • Gambia (+220)
  • Senegal (+221)
  • Mauritania (+222)
  • Mali (+223)
  • Guinea (+224)
  • Côte d’Ivoire (+225)
  • Burkina Faso (+226)
  • Niger (+227)
  • Togo (+228)
  • Benin (+229)
  • Mauritius (+230)
  • Liberia (+231)
  • Sierra Leone (+232)
  • Ghana (+233)
  • Nigeria (+234)
  • Chad (+235)
  • Central African Republic (+236)
  • Cameroon (+237)
  • Cape Verde (+238)
  • São Tomé & Príncipe (+239)
  • Equatorial Guinea (+240)
  • Gabon (+241)
  • Congo - Brazzaville (+242)
  • Congo - Kinshasa (+243)
  • Angola (+244)
  • Guinea-Bissau (+245)
  • British Indian Ocean Territory (+246)
  • Ascension Island (+247)
  • Seychelles (+248)
  • Sudan (+249)
  • Rwanda (+250)
  • Ethiopia (+251)
  • Somalia (+252)
  • Djibouti (+253)
  • Kenya (+254)
  • Tanzania (+255)
  • Uganda (+256)
  • Burundi (+257)
  • Mozambique (+258)
  • Zambia (+260)
  • Madagascar (+261)
  • Réunion (+262)
  • Mayotte (+262)
  • Zimbabwe (+263)
  • Namibia (+264)
  • Malawi (+265)
  • Lesotho (+266)
  • Botswana (+267)
  • Swaziland (+268)
  • Comoros (+269)
  • St. Helena (+290)
  • Tristan da Cunha (+290)
  • Eritrea (+291)
  • Aruba (+297)
  • Faroe Islands (+298)
  • Greenland (+299)
  • Gibraltar (+350)
  • Portugal (+351)
  • Luxembourg (+352)
  • Ireland (+353)
  • Iceland (+354)
  • Albania (+355)
  • Malta (+356)
  • Cyprus (+357)
  • Finland (+358)
  • Ã…land Islands (+358)
  • Bulgaria (+359)
  • Lithuania (+370)
  • Latvia (+371)
  • Estonia (+372)
  • Moldova (+373)
  • Armenia (+374)
  • Belarus (+375)
  • Andorra (+376)
  • Monaco (+377)
  • San Marino (+378)
  • Ukraine (+380)
  • Serbia (+381)
  • Montenegro (+382)
  • Kosovo (+383)
  • Croatia (+385)
  • Slovenia (+386)
  • Bosnia & Herzegovina (+387)
  • Macedonia (+389)
  • Czechia (+420)
  • Slovakia (+421)
  • Liechtenstein (+423)
  • Falkland Islands (+500)
  • Belize (+501)
  • Guatemala (+502)
  • El Salvador (+503)
  • Honduras (+504)
  • Nicaragua (+505)
  • Costa Rica (+506)
  • Panama (+507)
  • St. Pierre & Miquelon (+508)
  • Haiti (+509)
  • Guadeloupe (+590)
  • St. Barthélemy (+590)
  • St. Martin (+590)
  • Bolivia (+591)
  • Guyana (+592)
  • Ecuador (+593)
  • French Guiana (+594)
  • Paraguay (+595)
  • Martinique (+596)
  • Suriname (+597)
  • Uruguay (+598)
  • Curaçao (+599)
  • Caribbean Netherlands (+599)
  • Timor-Leste (+670)
  • Norfolk Island (+672)
  • Brunei (+673)
  • Nauru (+674)
  • Papua New Guinea (+675)
  • Tonga (+676)
  • Solomon Islands (+677)
  • Vanuatu (+678)
  • Fiji (+679)
  • Palau (+680)
  • Wallis & Futuna (+681)
  • Cook Islands (+682)
  • Niue (+683)
  • Samoa (+685)
  • Kiribati (+686)
  • New Caledonia (+687)
  • Tuvalu (+688)
  • French Polynesia (+689)
  • Tokelau (+690)
  • Micronesia (+691)
  • Marshall Islands (+692)
  • World (+800)
  • World (+808)
  • North Korea (+850)
  • Hong Kong SAR China (+852)
  • Macau SAR China (+853)
  • Cambodia (+855)
  • Laos (+856)
  • World (+870)
  • World (+878)
  • Bangladesh (+880)
  • World (+881)
  • World (+882)
  • World (+883)
  • Taiwan (+886)
  • World (+888)
  • Maldives (+960)
  • Lebanon (+961)
  • Jordan (+962)
  • Syria (+963)
  • Iraq (+964)
  • Kuwait (+965)
  • Saudi Arabia (+966)
  • Yemen (+967)
  • Oman (+968)
  • Palestinian Territories (+970)
  • United Arab Emirates (+971)
  • Israel (+972)
  • Bahrain (+973)
  • Qatar (+974)
  • Bhutan (+975)
  • Mongolia (+976)
  • Nepal (+977)
  • World (+979)
  • Tajikistan (+992)
  • Turkmenistan (+993)
  • Azerbaijan (+994)
  • Georgia (+995)
  • Kyrgyzstan (+996)
  • Uzbekistan (+998)

TWINT mobile number without spaces (e.g., 0790001122)

  • Please choose…
  • ÃÛ¶¹ÊÓÆµ Mailbox in E-Banking or Mobile Banking (for ÃÛ¶¹ÊÓÆµÂ clients only)
  • SMS
  • Postal mail

Transaction 1

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Max. 255 characters and no special symbols

Transaction 2

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Max. 255 characters and no special symbols

Transaction 3

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Max. 255 characters and no special symbols

We will review your case and contact you. In order to process your case without delay, please do not report the same case to us more than once.

Confirmation